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Telephone Training
Event Overview
Millions of business calls are made every day and every time the phone rings we feel compelled to answer it. But how many of us are actually fully prepared to deal with the call?
This telephone training programme looks at how to ensure that the telephone occupies its rightful place in your working environment and does not become a bully on your desk!
Event Details
Our training consultants will work with you to identify what part the telephone plays in your working environment and then prepare a telephone training programme to deliver your requirements.
Our training consultants look at the following:
Techniques to handle incoming telephone calls professionally
The preparation and delivery of outgoing calls
Telephone service standards
Monitoring calls to ensure standards of service are met
Internal and external customers
Our training consultants aim is to ensure that your team use the telephone to its maximum potential.
You can combine this programme with some of our Team Building Activities to add that extra element to your event.
Complete the experience with a stay in one of the area's top hotels .
For further information contact the Training Department now 01590 681981
Contact us about this event
Please complete the form below if you want more information about the Telephone Training event. We will then contact you to find out more about your requirements.
