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Customer Service Training
Event Overview
Customers may not always be right, but they are always Customers.
Being the face and voice of your company is a huge responsibility. But how many of us have actually been trained to deliver Customer Service Excellence?
You may well be the first and possibly only contact a customer has with your organisation. You need this contact to be positive, professional and remembered, so that the customer recalls a pleasant experience. Our customer service training will help you get it right first time every time.
Event Details
During the customer service training, our training consultants will work with you to identify the requirements of your customer facing staff and deliver a customer service training programme. The programme will identify and develop the skills required to deliver the standards of service expected by today's ever demanding customer.
Training consultants' topics include:
Creating and Maintaining a Positive First Impression
Building Rapport
Identifying and Meeting Customer Needs
Dealing with Customers by Phone
Dealing with Customers in Writing
Handling Complaints
Follow Ups
Our training consultants will develop a customer service training programme to meet your specific requirements and can include some team building activities to develop your team to their maximum potential.
Learn more about our Team Building days
Complete the experience with a stay in one of the area's top hotels .
For further information contact the Training Department now 01590 681981
Contact us about this event
Please complete the form below if you want more information about the Customer Service Training event. We will then contact you to find out more about your requirements.
