Call Centre Training

We deliver training and development programmes for call centre teams and managers across the UK. Clients include Police, Councils, Telecoms businesses, Insurance and Financial Services companies, as well as agencies that deliver larger roll-outs for their big brand clients.

Customer Service Training

Customers may not always be right, but they are always Customers.

Being the face and voice of your company is a huge responsibility. But how many of us have actually been trained to deliver Customer Service Excellence?

You may well be the first and possibly only contact a customer has with your organisation. You need this contact to be positive, professional and remembered, so that the customer recalls a pleasant experience. Our customer service training will help you get it right first time every time.

Da Vinci Team Challenge

The emphasis is on fun. All exercises are mentally stimulating and highlight the importance of planning, communication and organisational skills. The teams will have to complete the challenges to gain the blue prints to build the Da Vinci chimes at the end of the event.

Leadership

Leadership of your business is far too important to be left in the hands of those in positions of power. We believe leadership or team leader is not a job title, it is a way of being, of believing, of acting, of responsibility that everyone in the business will benefit from. Creating leadership skills – leadership of self and others – is a fundamental requirement in business today.

Lead Facilitator – PJ Stevens

Lead Facilitator and Consultant PJ Stevens is available for you to call and discuss your needs, free of charge. Having worked in many countries for a variety of clients he now adds huge experience to his array of people development skills.

Management Development

Our management development training team knows that building and maintaining a successful management team takes time and effort. Reviewing and developing your management team, their skills, performance and motivation is a massively worthwhile investment.

Sales Training

"Nothing happens anywhere in the world until a sale takes place. And salespeople bring in the money that everyone else can eventually live off"
Richard Denney 1988

Supervisory Management Training

Taking time out of the office for your team to spend some team building time together is a valuable investment and one that inevitably strengthens the team and their relationships with each other.

Team Building activities are a great way to achieve this however; you may want to take things a step further.

Team Building Training Programme

We deliver team building and team develop programmes at the right level to suit you and your people from simple fun and engaging activities such as treasure hunts, country pursuits and Da Vinci Challenges to more in-depth team training and development programmes leading to the creation of high performance teamwork. Our Outstanding teamwork programme will give your teams the Five Keys of Outstanding teams which can used to facilitate understanding and development around your activities or used as an ongoing guide to developing your people, teams and business.

Telephone Training

Millions of business calls are made every day and every time the phone rings we feel compelled to answer it. But how many of us are actually fully prepared to deal with the call?

Tools, tests, monitoring and development programmes

Subject to your needs, programmes and plans, we can deliver a range of recognised tools and programmes from online development and monitoring tools, online programmes, up-to-date tools and some of the most widely used such as Belbin, MBTI (Myers Briggs), SDI (strength Deployment Inventor), Insights, Staff engagement surveys, Satisfaction at Work programmes and Emotional Intelligence.